Rasha Adel

Tourism Studies graduate specializing in Airline Management, with 3 years of experience in customer service and cashier operations within a fast-paced hospitality environment. Experienced in customer handling, POS systems, Odoo, Microsoft Office, and working effectively under pressure. Hands-on experience with Amadeus Basic and Advanced reservation functions, including flight availability, PNR creation, passenger data entry, booking, pricing, and reservation procedures.

Seeking to build a professional career in the aviation industry, particularly in Reservations, Ticketing, Customer Service, or Airport Operations.

Barista & Cashier at Treats Egypt (2023-08 – Present)

• Provide professional and friendly customer service in a fast-paced environment.
• Handle customer requests, inquiries, and complaints professionally.
• Operate POS systems accurately and efficiently.
• Use Odoo for daily operational and cashier-related tasks.
• Process customer orders and payments accurately.
• Handle multiple tasks efficiently during busy periods.
• Maintain high service standards while working under pressure.
• Communicate effectively with customers and colleagues.
• Work as part of a team to ensure smooth daily operations.
• Demonstrate attention to detail, reliability, and responsibility.

Assistant Chef at Treats Egypt (2021-09 – 2022-06)

• Worked effectively within a fast-paced team environment.
• Followed workplace procedures and operational standards.
• Managed multiple tasks while meeting time requirements.
• Maintained organization and attention to detail.
• Demonstrated reliability, teamwork, and ability to work under pressure.

Bachelor of Tourism Studies in Airline Management – Cairo Higher Institute for Tourism and Hospitality (2022)