Rawan Osama

Finance & Accounting graduate from Ain Shams University (English Section, GPA 3.65/4.0) with hands-on experience in digital customer care and small-business financial support. Skilled in Excel, ERP systems (Odoo), AI business tools, and data analysis, with a strong interest in product management and operations. Seeking an internship to learn on a real product and grow within an AI-driven team.

Moderator & Digital Customer Care at Arvile Group (2021 – 2022)

• Managed customer communications across phone, email, and chat channels for a digital course platform serving engineering students.
• Resolved client inquiries and guided users to appropriate courses, improving response time and overall customer experience.
• Created and scheduled engaging social media content to drive community engagement and platform visibility.
• Moderated user-generated content to ensure compliance with community guidelines and platform policies.
• Collaborated with cross-functional team members to enhance workflow efficiency and user satisfaction.

Bachelor of Commerce in Finance & Accounting (English Section) – Ain Shams University (ASU) (2026-06)