Reem Khaled

Banking professional with over 7 years of progressive experience at Faisal Islamic Bank, spanning customer service, teller operations, internal audit, and supervisory responsibilities. Proven ability to manage customer-facing operations, support internal control frameworks, and ensure regulatory and AML/KYC compliance within a fast-paced banking environment. Experienced in conducting risk-based internal audits, evaluating operational efficiency, and preparing audit reports for senior management.

Passed the CFA Level I exam (May 2026) and holds a Bachelor's degree in Finance with an excellent GPA, bringing a strong grounding in financial statement analysis, corporate finance, and financial modeling. Combines hands-on banking operations expertise with analytical and leadership skills, and is now seeking to move into Corporate Banking, Financial Analysis, Risk Management, or Investment Operations.

Senior Customer Service Representative at Faisal Islamic Bank (2025-01 – Present)

• Supervise daily branch operations, ensuring high service quality and adherence to compliance standards.
• Handle complex customer cases and escalations, contributing to improved customer satisfaction.
• Train and mentor new hires, supporting onboarding and performance improvement.
• Monitor team performance and provide management with operational insights.
• Ensure full compliance with internal policies and regulatory requirements.

Internal Auditor at Faisal Islamic Bank (2023-01 – 2025-01)

• Conducted risk-based internal audits to evaluate operational efficiency and compliance.
• Identified operational risks and recommended corrective actions.
• Reviewed internal controls and ensured adherence to regulatory requirements.
• Prepared audit reports and communicated findings to senior management.

Bank Teller at Faisal Islamic Bank (2021-01 – 2023-01)

• Processed cash deposits, withdrawals, transfers, and FX transactions with high accuracy.
• Ensured compliance with AML/KYC and Central Bank regulations.
• Balanced cash drawers and maintained transaction integrity.
• Delivered high-quality customer service in a fast-paced banking environment.

Customer Service Representative at Faisal Islamic Bank (2019-01 – 2021-01)

• Assisted clients with account opening and banking product inquiries.
• Resolved customer issues and ensured service satisfaction.
• Promoted banking products and services based on customer needs.
• Maintained compliance with banking procedures and standards.

Bachelor's Degree in Finance – Helwan University