Rewan Elatek

Customer Service & Real-Time Operations Specialist with 6.5 years of experience in customer support, contact center operations, and workforce management. Experienced in monitoring real-time performance, managing staffing coverage, tracking service levels, and supporting operational efficiency. Skilled at analyzing data, identifying risks, and coordinating with teams to maintain productivity and service quality.

Real-Time Operations Specialist | 1.5 years

Monitored real-time operational performance and staffing levels.

Managed schedule adherence, intraday performance, and service level tracking.

Identified risks affecting productivity and supported immediate action plans.

Coordinated with operations teams to maintain coverage and efficiency.

Customer Service Representative | 5 years

Handled customer inquiries and resolved issues across multiple channels.

Maintained service quality, customer satisfaction, and productivity targets.

Escalated complex cases when required and followed process guidelines.

Supported daily operational goals in a fast-paced contact center environment.