E-commerce Operations Specialist at Mash Premiere (2026-03 – Present)
- Order & Shipment Operations: Managing and coordinating order fulfillment and shipment delivery workflows across various channels to ensure timely delivery and operational efficiency.
- Campaign Logistics: Organizing shipment delivery schedules and inventory readiness during high-volume sales campaigns and marketing events.
- E-commerce Marketplace Operations: Executing promotional and marketing activities across multiple online marketplaces (e.g., Amazon, Noon) to drive product visibility and sales grow
- Coordination: Coordinated corporate events and collaborated with cross
Operations Specialist at Noon (2023-01 – 2025-12)
- Fulfillment Operations: Executed daily operations within the fulfillment center, ensuring high-quality standards and strict adherence to safety protocols.
- Operational Performance: Maintained high productivity in a fast-paced environment, consistently meeting tight delivery deadlines.
- Warehouse & Logistics Operations: Utilizing PDA (Personal Digital Assistant) scanners and WMS software for accurate inventory counting, order picking, receiving, and barcode management.
- Order Fulfillment & Shipment Tracking: Overseeing end-to-end shipment delivery workflows, coordinate dispatching with courier partners, and ensuring target SLA on-time deliveries.
- Campaign & Peak Season Logistics: Organizing inventory readiness, fast-track order processing, and shipment schedules during high-volume sales campaigns and marketing events.
- Inventory Control & Stock Auditing: Performing regular physical stock audits using handheld handheld devices (PDA) to minimize discrepancies between physical and system inventory.
- Marketplace Logistics & Operations: Coordinating order processing and fulfillment across major marketplaces (e.g., Amazon, Noon), maintaining optimum stock levels to avoid stockouts.
- ERP & Systems Utilization: Operating Odoo ERP and PDA devices for real-time order processing, inventory tracking, and seamless supply chain data management.
Customer Service Representative at Vodafone (2021-01 – 2021-12)
- Conflict Resolution: Handled a wide range of customer inquiries and resolved technical and service-related issues while maintaining high customer satisfaction ratings.
- Product Support: Delivered effective problem-solving and clearly explained products and services to enhance the overall customer experience.
