Experience
- Hardee’s (Americana) - Restaurant manager - Bahrain
Nov 2011 - May 2015
- Managing the restaurant staff while providing customers with great products and service
- Got acquainted with sales plans marketing, scheduling and handling a delivery service from the operation side
- driver’s customer services
• Talabat call centre - Customer care agent- Bahrain
May 2015 - Jul 2016
- Had the opportunity to work with a leading and at the time new delivery service
- Handling customer’s needs, ensuring highest level of service and provide customer with effective solutions
- got more acquainted with reporting, complaints and customer redemption processes
• Yum Yum Tree– Delivery manager- Bahrain
July2016–August 2019
- Handled a complex structure of call center, stores and delivery drivers. coordinating and managing delivery services and sales
- Mainstreaming, improving and evolving the service to match the trend the market is moving in
Handling store managers, training and improving their scheduling and delivery
- Careem Senior Customer Service - Egypt
October 2019- present
- Dealing withCareem extensive fleet is multiple countries such as Egypt, KSA, Qatar, Iraq and Dubai
- Handling customers and encountering extremely unique and challenging situations and providing creative solutions
- Coordinating with multiple departments to ensure that the operation is smooth and maintain optimal service level
