Sally Mansy

A dynamic, results-driven professional with over 20 years of expertise spanning educational leadership and corporate operations. Proven track record as an expert Arabic Language Teacher for both native and non-native speakers across all age groups, combined with strong recent experience working as a corporate customer success and operations specialist within multinational settings and global AI platforms. Exceptional communication, relationship management, and analytical skills, uniquely positioned to drive client satisfaction and operational excellence.

Corporate & Customer Operations Specialist - Sky Pharma

(2015-01)

Worked at Falcon Group, Pioneer, and GBI before successfully transitioning to my current role at Sky Pharma, managing high-profile corporate accounts and client relationships.

• Streamlined customer success operations and executed professional communication strategies across all corporate networks to ensure top-tier client satisfaction.
• Acted as a primary liaison to resolve complex customer inquiries, delivering tailored business solutions efficiently.

Corporate & Customer Operations Specialist - Falcon Group, Pioneer, GBI

(2015-01 - 2025-01)

AI Language Expert & Remote Platform Specialist - OneForma, Appen, Outlier (Remotasks)

(2025-01)

Worked on major AI digital platforms including OneForma, Appen, and Outlier, contributing to advanced LLM training, high-level data annotation, and linguistic validation for global AI models.

• Executed complex transcription, content evaluation, and quality assurance tasks to meet stringent international data metrics.
• Utilized specialized platform tools independently, maintaining high productivity and accurate deliverables under rigid timelines.

Senior Arabic Language Educator - Educational Institutions & Freelance

(2005-01 - 2014-12)

Worked as an expert Arabic Language Teacher, designing and implementing customized interactive curricula for teaching Arabic to non-native speakers (TAFL) and local students.

• Educated both pediatric and adult learners (children and adults), adapting pedagogical approaches from foundational literacy to advanced conceptual language fluency.
• Evaluated student performance metrics and leveraged immersive methodologies to significantly boost retention and cross-cultural communication skills.

Bachelor of Education - Faculty of Education - Alexandria University