Samaa Osama

Freelance Graphic Designer at Freelance (2025-05 – Present)

Designed social media posts, marketing materials, and branding assets tailored to clients' requirements.
Collaborated directly with clients to understand their needs, provide creative solutions, and deliver projects on time.
Managed multiple projects simultaneously while maintaining high-quality standards and meeting deadlines.
Utilized Adobe Photoshop and AI-powered tools to enhance productivity and optimize design workflows.

Customer Service Representative at WE Telecom Egypt (2026-01 – 2026-06)

Assisted customers by handling inquiries, resolving complaints, and providing accurate information through phone support.
Maintained a high level of customer satisfaction by delivering professional, empathetic, and solution-oriented service.
Consistently achieved performance targets (KPIs), including quality, productivity, and customer satisfaction metrics.
Investigated customer issues, identified appropriate solutions, and escalated complex cases when necessary.
Managed multiple customer interactions efficiently while maintaining accuracy and attention to detail in a fast-paced environment.
Collaborated with team members and followed company policies to ensure a consistent and positive customer experience.

Quality Assurance Engineer (2025-07 – 2025-12)

Conducted quality inspections to ensure compliance with food safety and quality standards.
Investigated non-conformities, identified root causes, and supported the implementation of corrective and preventive actions (CAPA).
Maintained accurate quality records and prepared inspection reports with a high level of accuracy and attention to detail.
Collaborated with production teams to improve processes and ensure consistent product quality.
Strengthened analytical thinking, problem-solving, communication, and documentation skills, which are valuable in delivering accurate and efficient customer support.

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