Sara Desoky

Medical Operations and Healthcare Administration Professional with 10+ years of clinical and management experience across hospitals, clinics, and multi-branch healthcare operations. Progressed from clinical physiotherapy into quality management, operations, and Medical Manager responsibilities, with hands-on experience in staff selection and training, clinical documentation review, patient and physician communication, complaint management, operational planning, monthly performance reporting, and data-informed decision-making across five branches. Doctor of Physical Therapy (DPT) from Cairo University with a strong foundation in medical terminology, clinical documentation, healthcare workflows, quality improvement, and multidisciplinary coordination.

Targeting Medical

Insurance, Medical Claims, Prior Authorization, Insurance Coordination, Healthcare Operations, and Remote Medical Administration roles.

Medical Manager at Alfa Care Group (2016-01 – 2019-12)

• Managed medical and operational activities across the group's branches and supported consistent service delivery.
• Conducted first interviews and participated in selection of new physiotherapists.
• Created training programs for newly recruited physiotherapists and followed up on staff development.
• Prepared monthly physiotherapist-efficiency statistics and used performance information to support management decisions.
• Reviewed clinical documentation files and followed up on documentation quality.
• Managed communications between doctors and patients and handled patient complaints.

Operations Manager / Quality Improvement at Alfa Care Group (2016-01 – 2019-12)

• Established quality-management processes at the Nasr City branch in coordination with senior management.
• Developed short- and long-term operational plans and supported the clinic in reaching full capacity.
• Took responsibility for service-related complaints and follow-up.
• Prepared monthly statistics and analyzed operational data to improve efficiency across five branches.
• Supported operational decision-making based on monthly data analysis.

Physiotherapist at Egyptian Ministry of Health Hospitals (2015-09 – 2024-03)

• Provided physiotherapy and primary rehabilitation for orthopedic patients in a one-day surgery hospital.
• Managed orthopedic and sports-injury cases and supported post-operative rehabilitation.
• Worked within multidisciplinary healthcare teams and maintained patient-centered communication.

Physiotherapist at Myoclinic (2022-10 – 2024-03)

• Worked as a manual therapist while supporting the center's clinical and operational development from its early stage.
• Contributed ideas to clinical management and marketing activities.
• Participated in monthly discussion meetings and clinical workshops.

Physiotherapist at Takafol Clinic (2020-01 – 2021-12)

• Provided rehabilitation services for orthopedic and neurological patients in a charitable clinic.
• Applied exercise therapy and rehabilitation techniques according to patient needs.

Physiotherapist at Andalusia Hospital (2016-11 – 2017-08)

• Provided physiotherapy for orthopedic and neurological patients using electrotherapy, manual therapy, and exercise therapy.

Physiotherapist at Alfa Care Clinic (2014-12 – 2017-08)

• Provided manual therapy and exercise-based rehabilitation for patients.

Physiotherapist at Abou Zahra Physical Therapy Centre (2013-06 – 2015-04)

• Provided manual therapy and fascial-release techniques for orthopedic patients.
• Participated in regular manual-therapy workshops and professional development activities.

Doctor of Physical Therapy (DPT) in Orthopedic Diseases – Cairo University (2019-12)

Bachelor of Science in Physical Therapy – Cairo University (2013-12)