Seka Mola

Quality and Operations professional with hands-on experience in Quality Supervision, Branch Management, Team Supervision, Operational Control, Inspections, Performance Monitoring, and Reporting. Experienced in monitoring service quality, ensuring compliance with company procedures and standards, identifying operational gaps, investigating discrepancies, and following up on corrective actions. Strong background in team leadership, cross-functional coordination, reporting, customer service, and continuous operational improvement within service-oriented environments.

Quality Supervisor at Al Maaly Tours (2025-01 – Present)

• Monitored service quality and ensured compliance with company standards, procedures, and operational requirements.
• Conducted regular inspections and quality checks to identify service and operational gaps.
• Reviewed operational performance and identified areas requiring improvement.
• Investigated quality issues, customer complaints, and operational discrepancies.
• Analyzed the causes of recurring problems and followed up on corrective actions.
• Coordinated with Operations and other departments to resolve quality-related issues.
• Monitored employee compliance with established procedures and service standards.
• Prepared quality and operational reports for management review.
• Maintained accurate quality records, inspection reports, and supporting documentation.
• Followed up on corrective and preventive actions to ensure proper implementation.
• Supported continuous improvement initiatives to enhance service quality and operational efficiency.
• Communicated quality observations and recommendations clearly to management and relevant departments

Branch Manager at Cave Restaurant (2023-01 – 2025-01)

• Managed daily branch operations and ensured compliance with company policies and operating procedures.
• Supervised branch employees and monitored individual and team performance.
• Ensured consistent service quality and compliance with operational standards.
• Conducted regular operational checks and followed up on identified issues.
• Handled customer complaints and coordinated appropriate solutions.
• Monitored branch performance and prepared daily, weekly, and monthly reports.
• Coordinated with Operations, Purchasing, Warehouses, and other departments to resolve operational issues.
• Monitored inventory, stock levels, wastage, shortages, and operational discrepancies.
• Conducted physical stock counts and investigated differences between actual and system records.
• Followed up on corrective actions related to service, inventory, and operational issues.
• Ensured proper documentation and adherence to internal controls.
• Trained and guided employees on company procedures and service standards.
• Supported management in improving branch performance and operational efficiency.

Bachelor of Commerce – Cairo University (2020-01)