Sales Closer & Onboarding Specialist - Optimum Mobile, Intelcia - Alexandria, Egypt
(2025-01 - 2026-01)
- Skilled at identifying customer needs to upsell mobile plans, home internet, and TV packages. Focused on providing the right solutions to increase company revenue and customer satisfaction.
- Managed the full post-sale process, including porting phone numbers and activating new services. Ensured a smooth and professional transition for every new customer.
Sales Closer & Customer Care Representative - Comcast Xfinity-Mobile, Concentrix - Alexandria, Egypt
(2024-03 - 2025-01)
- Deliver exceptional customer experiences through active listening, efficient resolution, and personalized engagement.
- Analyze customer data and needs to identify sales opportunities and recommend suitable products & services.
- Manage customer billing inquiries and disputes, ensuring accurate resolution while maintaining customer satisfaction.
- Provide expert technical support by running ITGS, troubleshoots, diagnosing and resolving issues, and enhance customer exp.
Customer Care Representative - Talabat-MENA, Delivery Hero - Alexandria, Egypt
(2022-03 - 2023-01)
- Handling customers inquires, delivering an excellent customer experience, provide accurate information's and resolutions.
- Following up on placed orders to make sure it will arrive as soon as possible in the best condition.
- Managed cross departmental communication and detailed documentation to ensure a smooth transition and positive experience for all parties.
Customer service Team Leader - Vodafone Egypt - Cairo, Egypt
(2021-06 - 2022-02)
- Continuously monitor the performance of the team, and craft tailored development plans for each member.
- Train and coach new comers, and provide the required training sessions for existing employees frequently.
- Oversee day to day performance and workflow, ensuring SLAs and targets are met.
- Conduct coaching sessions and 1:1s in an organized manner.
- Monitor chats/calls/tickets either live and saved and provide feedback, monitor adherence and conformance to shifts and schedules.
Customer service representative - Vodafone - Majorel OS - Alexandria, Egypt
(2019-08 - 2021-06)
- Handling customers inquires for prepaid, postpaid, corporate, and DSL customers, handling technical issues utilizing all the tools to provide resolutions.
- Retain irate customers relaying on soft skills and handling skills to gain customers satisfaction and loyalty
- Raising escalations to the concerned departments and working as a link between the different departments.
- Compliance to quality guidelines and company policy and process, to achieve the company vision and plan.
Sales and Financial Moderator - Mobil Maret - Mobile Exon
(2018-08 - 2019-01)
Chemist assistant - El Gamaa Medical Laboratory
(2017-08 - 2018-06)
Pharmaceutical assistant for multiple pharmacies - Alaska, Alfarouq, Elhoreyya, Dr.Tarek, Dr.Rania, Elbiesy Pharmacies
(2012-04 - 2017-06)
- Reading prescriptions and dispensing prescribed drugs under the supervision of the pharmacist.
