Serag Eldin

Sales Closer & Onboarding Specialist - Optimum Mobile, Intelcia - Alexandria, Egypt

(2025-01 - 2026-01)

Skilled at identifying customer needs to upsell mobile plans, home internet, and TV packages. Focused on providing the right solutions to increase company revenue and customer satisfaction.
Managed the full post-sale process, including porting phone numbers and activating new services. Ensured a smooth and professional transition for every new customer.

Sales Closer & Customer Care Representative - Comcast Xfinity-Mobile, Concentrix - Alexandria, Egypt

(2024-03 - 2025-01)

Deliver exceptional customer experiences through active listening, efficient resolution, and personalized engagement.
Analyze customer data and needs to identify sales opportunities and recommend suitable products & services.
Manage customer billing inquiries and disputes, ensuring accurate resolution while maintaining customer satisfaction.
Provide expert technical support by running ITGS, troubleshoots, diagnosing and resolving issues, and enhance customer exp.

Customer Care Representative - Talabat-MENA, Delivery Hero - Alexandria, Egypt

(2022-03 - 2023-01)

Handling customers inquires, delivering an excellent customer experience, provide accurate information's and resolutions.
Following up on placed orders to make sure it will arrive as soon as possible in the best condition.
Managed cross departmental communication and detailed documentation to ensure a smooth transition and positive experience for all parties.

Customer service Team Leader - Vodafone Egypt - Cairo, Egypt

(2021-06 - 2022-02)

Continuously monitor the performance of the team, and craft tailored development plans for each member.
Train and coach new comers, and provide the required training sessions for existing employees frequently.
Oversee day to day performance and workflow, ensuring SLAs and targets are met.
Conduct coaching sessions and 1:1s in an organized manner.
Monitor chats/calls/tickets either live and saved and provide feedback, monitor adherence and conformance to shifts and schedules.

Customer service representative - Vodafone - Majorel OS - Alexandria, Egypt

(2019-08 - 2021-06)

Handling customers inquires for prepaid, postpaid, corporate, and DSL customers, handling technical issues utilizing all the tools to provide resolutions.
Retain irate customers relaying on soft skills and handling skills to gain customers satisfaction and loyalty
Raising escalations to the concerned departments and working as a link between the different departments.
Compliance to quality guidelines and company policy and process, to achieve the company vision and plan.

Sales and Financial Moderator - Mobil Maret - Mobile Exon

(2018-08 - 2019-01)

Chemist assistant - El Gamaa Medical Laboratory

(2017-08 - 2018-06)

Pharmaceutical assistant for multiple pharmacies - Alaska, Alfarouq, Elhoreyya, Dr.Tarek, Dr.Rania, Elbiesy Pharmacies

(2012-04 - 2017-06)

Reading prescriptions and dispensing prescribed drugs under the supervision of the pharmacist.

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