Shahd Hesham

Enthusiastic and adaptable hospitality graduate with a solid foundation in customer service, administrative support, and communication. Proven experience as a sales representative and assistant teacher, with strong organizational and interpersonal skills. Seeking to contribute to a dynamic organization in a receptionist, HR support, or client-facing role, where I can leverage my hospitality knowledge, problem-solving abilities, and multilingual communication to enhance client satisfaction and operational efficiency.

Experienced Hospitality

Professional with a strong background in Front Office and Guest Relations. Proven track record of delivering exceptional customer service, managing high-volume receptions, and resolving complex guest issues to ensure a seamless stay experience.

Reception and Guest Relation at Paradise Inn Beach Resort Mamoura (2025-06 – Present)

• Managed high-volume check-ins and check-outs efficiently, ensuring a professional and welcoming first impression.
• Handled multi-line switchboards and coordinated guest requests with housekeeping and maintenance departments.
• Cultivated positive guest relationships by proactively addressing needs and personalizing their experience.
• Expertly resolved guest complaints and issues, turning negative situations into positive brand experiences.
• Collaborated with management to implement feedback loops that improved overall guest satisfaction scores.

Freelance Content Creator at Self employed (2022-06 – 2023-06)

Explored social media trends and content marketing approaches on multiple platforms. Learned content planning and digital storytelling techniques; did not continue due to career realignment.

Sales Representative at Venice Real Estate (2022-05 – 2022-10)

• Generated and followed up with 50+ client leads, providing customized real estate solutions.
• Delivered strong customer service by resolving client inquiries and suggesting optimal property matches.
• Maintained CRM tracking and built client trust through proactive and timely follow-up.

Assistant English Teacher at Private Touring Centers (2021-05 – 2022-04)

• Organized and managed schedules for 20+ students weekly, improving operational efficiency by 30%.
• Handled appointment bookings, class planning, and payment processing, contributing to smooth scheduling.
• Strengthened time management and interpersonal communication skills through direct client interaction.

High Diplomatic in Tourism and Hotels – Higher Institute of Tourism and Hotels (2026-05 – 2026-07)

Diploma of Hospitality Management in Hospitality Management – Higher Institute of Tourism and Hotels (2024-06 – 2026-06)