Operations Manager at Kaizen Urban Developments (2026-02 – Present)
Managing sales operations, leads distribution, client reimbursements, broker commissions, and reporting
- Handling sales operations full cycle, ensuring the required approvals and SLA
- Handling leads distribution and feedback follow up
- Handling clients' reimbursement requests
- Handling brokers commissions payments and required documents
- Handling status reports (Daily, Weekly, Monthly, Yearly)
- Handling internal commissions and incentives payments
Administration Manager at Kaizen Urban Developments (2025-09 – 2026-01)
Managing purchasing, IT department, site requirements, and services teams
- Managing all purchasing needs in terms of getting quotations, validating quotations (specs, price, delivery period, payment terms, budget)
- Managing IT department
- Managing site requirements/ maintenance
- Managing services teams (HK, Buffet, Security)
Executive Assistant/ Office Manager at SEITech Solutions (2023-04 – 2025-08)
Managing purchasing, medical insurance, legal contracts, and providing executive support
- Managing all purchasing needs in terms of getting quotations, validating quotations (specs, price, delivery period, payment terms, budget)
- Creating purchase orders, sending them to suppliers and follow up on delivery and payments
- Managing the yearly process of choosing the best medical insurance service providers
- Managing employees' additions, deletions, cases, requests, and all inquiries
- Reviewing the quarterly invoices and coordinating payments with Finance
- Validating and checking any contract/ agreement to specify company liabilities
- Handling renewal process for any company official contract
- Ensuring all legal documents are always up to date
- Providing executive and administrative support to Top Management
- Handling any needed signatures from Top Management in a timely manner
CEO Assistant at ELKHALIFA Real Estate (2021-06 – 2023-04)
Providing executive and administrative support to CEO, managing calendar, communications, and reporting
- Managing and coordinating the CEO calendar including appointments and meetings
- Providing executive and administrative support to the CEO
- Monitoring and responding to incoming communications and complaints to CEO's office including calls, emails and walk ins
- Providing secretarial support for meetings when required by CEO, including drafting meeting agendas, preparing minutes and writing action points
- Drafting and writing high quality reports and presentations required by CEO
- Following up on the department managers' weekly action plans and reporting the status and issues to the CEO
- Handling any needed signatures from the CEO in a timely manner
- Maintaining filing system hard and soft copies
- Following up on pending subjects and reporting the feedback
Executive Secretary at ELKHALIFA Real Estate (2020-12 – 2021-05)
Working as office manager for General Manager and Financial Controller, coordinating meetings and managing documents
- Working with the General Manager and the Financial Controller as their office manager
- Coordinating their agendas and meetings
- Reviewing all documents that need to be signed by them
- Preparing contracts for clients buying apartments
- Working on ERP & CRM systems for clients' creation, adding clients' payment plans & uploading their contracts
- Maintaining filing system hard and soft copies
HR Business Partner at VALEO Internal Automotive Software (2019-03 – 2019-07)
Working as HR Manager for assigned department and serving as contact person with HR functions
- Working as an HR Manager for the assigned department
- Being the responsible contact person between the assigned department and all HR functions
Senior Personnel Specialist at VALEO Internal Automotive Software (2017-02 – 2019-02)
Managing new hire onboarding, HR documentation, employee benefits, and HR support functions
- Creating accounts on internal systems for all newcomers prior to their joining dates
- Preparing new hires hiring contracts
- Reviewing new hires files to ensure all are complete having all the required hiring documents
- Ensuring bank accounts are opened for all new hires
- Granting access to newcomers on internal tools
- Ensuring resigning employees sign their resignation forms and all resignation documents are to be sent to legal offices
- Preparing HR letters
- Validating form 2 on a yearly basis to ensure all employees are included
- Issuing the cheque of the labor office emergency fund
- Preparing all documents related to work permits issuing or renewal, termination in probation period, contracts non-renewal, employees warning letters
- Handling vacations annual balances review and employees' inquiries
- Validating the list of active employees included in the life insurance policy on a quarterly basis with the insurance company to ensure all employees are covered and assigned in the correct categories
- Handling the yearly renewal steps with the insurance company in terms of validating the yearly endorsements and invoice payment
- Handling all tickets that are related to employees' requests within the assigned SLA
- Handling the issuance of business cards as per the policy
- Handling the tracking of the employees' attendance monthly and taking the needed actions for any violations
HR Specialist- Acting as HR Training Leader at VALEO Inter branch Automotive Software (2013-01 – 2016-08)
Planning, organizing, and supervising training functions and developing training programs
- Planning, organizing, leading and supervising training functions
- Preparing training budget for the organization per department
- Designing and developing training and development programs based on both the organization and individual needs
- Working in a team to produce programs that are satisfactory to all relevant parties in the organization
- Evaluating training and development programs
- Attending management meetings showing the training monthly status
- Reporting absence cases to direct managers
- Creating purchase orders for all training courses and handling the payments to suppliers accurately
HR Coordinator at VALEO Inter branch Automotive Software (2010-01 – 2013-01)
Screening candidates, preparing employee files, managing vacations, and updating HR reports
- Screening CVs, scheduling appointments for candidates' exams and interviews, handling exams correction and informing candidates with their acceptance/ rejection
- Preparing employees' files with all hiring documents
- Handling employees' vacations
- Updating the headcount report monthly
- Updating the seating plans
