Operations Restaurants Manager - United Investment Company - Riyadh
(2017-01)
- Directed end-to-end operations across multiple restaurant branches, ensuring consistent service quality, brand standards, and profitability.
- Developed and executed operational strategies that achieved 10% annual revenue growth through process optimization and staffing efficiency.
- Controlled costs by implementing waste reduction plans and negotiating supplier contracts, reducing overhead by 15%.
- Designed and launched targeted marketing campaigns and promotions, increasing customer traffic by 25%.
- Led recruitment, onboarding, and continuous training programs to enhance employee performance and service delivery.
- Implemented and standardized service procedures to improve operational consistency across all locations.
- Oversaw the implementation of a new POS system, increasing transaction speed by 30% and improving reporting accuracy.
- Monitored KPIs, sales reports, and financial performance to support data-driven decision-making.
- Strengthened customer loyalty by launching and managing a loyalty program that gained 30,000+ members within the first year.
- Ensured compliance with health, safety, and food hygiene regulations across all branches.
Assistant Director of Food & Beverage - Tulip Alexandria Hotel - Alexandria
(2012-06 - 2017-12)
- Managed full Food & Beverage operations for 9 restaurants and 10 banquet venues, overseeing a workforce of 300+ employees.
- Developed operational budgets and monitored financial performance, achieving strong revenue growth exceeding $10M annually.
- Optimized workforce scheduling and productivity, reducing labor costs by 10%.
- Maintained exceptional customer service standards, achieving the highest satisfaction ratings for 5 consecutive years.
- Built and maintained strategic relationships with local suppliers, reducing procurement costs by 8%.
- Led menu development initiatives and introduced new high-performing items contributing to 15% of sales.
- Supervised large-scale events, banquets, and VIP functions ensuring premium service delivery.
- Played a key role in developing hotel facilities including beach operations, increasing seasonal revenue from 300K to 2M EGP.
- Managed Royal Hall events targeting high-profile clients, generating 15M EGP during peak seasons.
- Developed and coached management teams, improving retention, engagement, and overall performance.
Restaurant Manager – La Luna (Italian Restaurant) - Ritz Carlton, Sharm El Sheikh - Sharm El Sheikh
(2009-02 - 2012-01)
- Managed all restaurant operations including staffing, budgeting, service quality, and guest satisfaction.
- Developed and implemented a strategic business plan that increased revenue by 40% within two years.
- Optimized staff scheduling and resource allocation to match demand and improve efficiency.
- Monitored daily operations and service standards to ensure a premium dining experience.
- Analyzed financial and operational data to identify growth opportunities and cost-saving initiatives.
- Ensured compliance with brand standards, safety regulations, and hygiene protocols.
- Led team training programs to enhance service quality and customer engagement.
- Coordinated maintenance and facility management to ensure optimal operating conditions.
- Managed inventory, purchasing, and supplier coordination effectively.
- Resolved customer complaints professionally to maintain high satisfaction levels.
Room Service Manager - Ritz Carlton, Sharm El Sheikh - Sharm El Sheikh
(2005-02 - 2009-01)
- Supervised all room service operations, ensuring timely and high-quality service delivery.
- Managed a team of 21 employees, including recruitment, scheduling, and performance evaluation.
- Designed and implemented training programs to improve service standards and efficiency.
- Reduced operational costs by 15% through process improvements and resource management.
- Ensured strict compliance with food safety, hygiene, and service protocols.
- Developed personalized guest experiences, increasing special service revenue by 20%.
- Monitored service KPIs and customer feedback to drive continuous improvement.
- Coordinated with kitchen and housekeeping teams to ensure seamless service delivery.
- Handled VIP guest requests and ensured exceptional service standards.
- Maintained inventory control and minimized waste.
Waves Supervisor (Swimming Pool Operations) - Ritz Carlton, Sharm El Sheikh - Sharm El Sheikh
(2003-01 - 2005-01)
- Supervised daily poolside and service operations to ensure smooth workflow and guest satisfaction.
- Monitored employee performance and provided coaching and corrective feedback.
- Assisted in managing shift operations and staff coordination.
- Ensured adherence to safety, hygiene, and operational standards.
- Supported restaurant operations during peak hours and staff shortages.
- Participated in departmental meetings and contributed to achieving business goals.
- Maintained service quality and responded promptly to guest needs.
- Ensured proper communication between departments for seamless operations.
- Assisted in training new staff members.
- Handled customer concerns professionally.
Waiter – Café Restaurant - Ritz Carlton, Sharm El Sheikh - Sharm El Sheikh
(1999-02 - 2003-01)
- Delivered exceptional customer service in a high-end hospitality environment.
- Greeted guests, presented menus, and provided detailed recommendations.
- Accurately took and processed food and beverage orders.
- Ensured timely delivery of orders while maintaining service standards.
- Promoted menu items and upsold specials to increase revenue.
- Monitored guest satisfaction and handled feedback effectively.
- Prepared and processed bills and payments accurately.
- Maintained cleanliness and organization of service areas.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Followed all hygiene and safety standards.
