Shimaa Magdy

Native Arabic speaker who led a team of about 20 and handled customer support and online sales for four years (2016-2020). Now working on Arabic AI evaluation and annotation projects with Outlier and micro1, and completing a manual software QA course. Strong at following detailed written guidelines, checking accuracy, and communicating clearly with customers and teammates. Seeking remote project-based work in Arabic AI data tasks, transcription, data entry, and customer support.

Team Leader and Customer Support Specialist at Oriflame and My Way (direct sales and e-commerce) (2016 – 2020)

• Led a team of about 20 sales representatives: guided them, followed up on their work, and kept the team coordinated.
• Answered customer inquiries and gave product information through Facebook and other digital channels.
• Confirmed customer orders, kept customer and order details accurate, and followed up on delivery.
• Supported online sales and social media marketing to build lasting customer relationships.

AI Evaluation Contractor (Arabic) at Outlier (2026 – Present)

• Completed onboarding and assessments; started Arabic AI evaluation and annotation tasks following project-specific quality guidelines.

AI Project Contractor (Arabic) at micro1 (2026 – Present)

• Completed contract onboarding for remote Arabic AI projects.

Bachelor of Arts in Sociology – Faculty of Arts, Alexandria University (2004 – 2008)