Training Specialist & Technical Advisor at Xolize (2026-01 – Present)
SaaS Company
- Led the design and delivery of technical onboarding and product training for over 500 healthcare professionals and clinics, ensuring successful SaaS platform adoption and mastery.
- Coordinated cross-functional teams across multiple departments to optimize software utilization and integrate workflows, enhancing overall user experience for 100+ client accounts.
- Developed comprehensive technical documentation and digital learning assets, streamlining the onboarding process and reducing support inquiries by 15%.
- Provided expert guidance on software optimization and troubleshooting, resolving complex cases and maintaining high client satisfaction.
- Managed training schedules and resources with administrative excellence, supporting continuous professional development and process improvement.
Partner Support & Telesales at Teleperformance (2024-06 – 2025-02)
- Resolved complex customer inquiries and provided timely solutions for partners across the Gulf region, including the prominent Talabat account, managing a portfolio of over 50 key accounts.
- Managed communication channels, ensuring clear and effective interactions with diverse stakeholders and achieving a 95% customer satisfaction rate.
- Efficiently solved complex cases, leading to a rapid promotion to the Escalation Desk within two months.
- Contributed to customer success by consistently exceeding performance metrics and maintaining high service standards, resulting in a 10% increase in client retention.
- Utilized strong organizational skills to manage client accounts and sales cycles, providing effective sales support.
Trainer & Quality Assurance (Kita Account) at Al Mesreya for Computer Services (2025-03 – 2025-09)
- Delivered specialized training to over 200 professionals in the Food Sector and Call Center Operations, enhancing their professional skills and operational efficiency.
- Coordinated with multiple departments to implement and monitor quality assurance processes, ensuring adherence to performance standards across 3 key operational areas.
- Prepared comprehensive reports on quality metrics and performance, identifying critical areas for improvement and contributing to a 5% increase in service quality.
- Managed all communications related to training and quality initiatives, ensuring clear dissemination of information and team training.
- Demonstrated administrative excellence in maintaining accurate training records and quality documentation for audit purposes.
Educational Lead & Community Advocate at Resala Charity Organization (2020 – 2024)
- Spearheaded literacy programs for over 300 adults from diverse backgrounds, fostering inclusive education and achieving a 70% completion rate.
- Coordinated with multiple departments and over 50 volunteers to facilitate foundational learning for children, impacting more than 150 young learners.
- Managed communications for charitable sales campaigns and exhibitions, securing significant community engagement and support for various initiatives.
- Prepared detailed reports on program outcomes and community impact, providing valuable insights for future planning and process improvement.
- Demonstrated strong organizational skills in planning and executing educational initiatives, ensuring smooth operation and successful delivery.
Founder at Aqua Revive Initiative (2017 – Present)
- Founded Aqua Revive, a scientific innovation initiative focused on sustainable water purification, demonstrating entrepreneurial leadership and project ownership.
- Developed an award-winning research project converting industrial waste into water purification materials, recognized for its innovative approach and environmental impact.
- Led the project from concept, experimentation, validation, and public presentation, managing all phases of project development.
- Presented the project in scientific competitions and innovation programs, effectively communicating complex scientific concepts to diverse audiences.
- Managed research planning, documentation, presentations, and overall project development, showcasing strong project management and critical thinking skills.
Intel ISEF Participant & Research Mentor at Intel ISEF (2015 – Present)
- Participated in the Intel International Science and Engineering Fair (ISEF), gaining firsthand experience in advanced scientific research and competition.
- Mentored over 50 students in scientific research for Intel ISEF over three years, guiding them through complex scientific methodologies and project development.
- Supervised research projects across medical, engineering, and environmental disciplines, fostering critical thinking and problem-solving skills in future researchers.
- Guided students in presentations and competitions, enhancing their communication and public speaking abilities.
