Shrouk Mohamed Hamada Sayed

A multilingual professional with a strong background in customer service, retention, translation, and tourism. Proficient in Turkish and English, with a proven track record of managing client inquiries, resolving issues, and organizing tour operations. I am a dedicated and motivated individual with excellent communication and teamwork skills, committed to continuous professional growth and contributing to company objectives.

Turkish Speaker Support & Retention Specialist - Xceed Company

(2024-12)

• Handle inbound customer calls to resolve a variety of travel service inquiries.
• Support customer retention through solutions, Special offers, and processing cancellation requests when necessary.
• Ensure positive customer experience from the first point of contact.

Turkish Speaker – Western Union Turkey - Teleperformance Company

(2024-06 - 2024-11)

• Manage money transfer inquiries via inbound/outbound calls.
• Guided Turkish-speaking customers through the transfer process, and provided updates on transaction status and exchange rates.
• Facilitate seamless communication for the global team by translating between Turkish and English

Senior Incoming, Outgoing Tour Operator & Visa Consultant - El-Mahrousa Travel Company

(2023-07 - 2024-06)

• Managed visa applications (USA, Schengen, Turkey & UK).
• Organized full travel packages (hotels, Nile cruises, tours, flights and transfers).
• Handled group bookings and itineraries from start to finish.

Incoming Tour Operator - Egitalloyd Travel Company

(2023-02 - 2023-06)

• Processed documents for tour services in Egypt.
• Booked hotels, cruises, tours, and transfers.
• Prepared Tourism Police Reports for bookings.

Operation Visa Consultant - Happy Life Tourism & Travel Company

(2022-01 - 2023-01)

• Assisted clients with Schengen and UK visa applications.

Freelance Turkish–Arabic Translator - Freelance

(2018 - 2023)

• Provided oral translation for Turkish clients.
• Translated journalistic, legal, and literary texts (including novels).

Telemarketing Agent - American Chamber Company

(2020-05 - 2021-01)

• Contacted HR departments to promote training courses via CRM system.

Bachelor of Arts - Oriental Languages (Turkish) - Cairo University (2016)