Soha Sobhy

Senior Executive with 19+ years of experience in Airlines, Hospitality, and Tourism. Proven expertise in customer relations, travel consultancy, and operations management. Skilled in leading teams, enhancing customer satisfaction, and driving organizational success. Fluent in English, French, and Arabic.

Senior Executive Operations at IFA International for Tourism (2019-12 – 2021-02)

• Led operations and improved service delivery in hospitality and tourism.
• Supervised teams to ensure high customer satisfaction.

Senior Travel Consultant at Paradisio Travel (2013-09 – 2018-06)

• Advised clients on customized travel solutions.
• Handled bookings, ticketing, and client complaints effectively.

Cabin Crew at Lotus Air Company (2009-01 – 2011-12)

• Provided safety and service for international passengers.
• Ensured compliance with aviation safety standards.

Guest Relations Agent at Sheraton Cairo Hotel & Casino (2004-09 – 2007-12)

• Handled VIP guests and managed reservations.
• Resolved customer complaints efficiently.

Ground Service Agent at Air France Airlines (2001 – 2004-01)

• Assisted passengers with check-in and boarding procedures.
• Ensured smooth ground operations for Air France flights.

Bachelor's Degree in Tourist Guidance (French) – Ain Shams University (2004-06)