Tabarak Heikal

• Over 25 years of experience in Administration and Training
• Strong background in Remote Sensing & Geographical Information Systems
• Ability to communicate with clients and colleagues and external stakeholders
• Providing outstanding customer service, including dealing with customer queries and complaints
• Managing workload, meeting deadlines and being organized at all times
• Working with people of diverse skill sets and professional backgrounds to achieve a common goal
• Having the ability to listen to the needs, questions, concerns and ideas of clients.

Project Director 2015 – Present

Vertex for Information systems, Cairo, Egypt

Business Development 2013– 2015

EDGE Pro, Cairo, Egypt

Technical support and training (part time) 2006 - 2013

EDGE Pro, Cairo, Egypt

Customer Support Manager 1997– 2000

Environmental & Remote Sensing Services Center, Cairo, Egypt

Technical Support Engineer 1995– 1997

Environmental & Remote Sensing Services Center, Cairo, Egypt

Training of Authorized Trainers Program (3 months) 1997

ERDAS, Atlanta, USA

Diploma of Geographical Information Systems (9 months) 1995

Information Technology Institute (ITI)

Bachelor of Architectural Engineering 1994

Ain Shams University, Cairo, Egypt