Sales Assistant at Thutmose perfume Palace (2019-08 – Present)
Provided personalized service to all customers who entered the store. It was here that I was truly able to showcase my love of customer service by ensuring they received the knowledge of all store promotions and special offers.
- Ensuring an exceedingly high level of customer service.
- Handling customer queries patiently and efficiently while dealing with any complaints. When the need arose, I escalated the situation to a manager.
- Ensured that the visual standards of the store met high standards.
- Strong organizational and planning skills with close attention to detail. Gained valuable experience in using effective sales techniques.
- Building great relationships with customers, colleagues, and suppliers.
Airline Ticketing Agent at Barcelona Travel & Tourism (2016-01 – 2017-02)
- Handling flights reservations (Amadeus System).
- Made booking arrangements for clients in person, on the phone and online.
- Worked to diligently resolve booking and scheduling issues.
- Ensure that all booking procedures followed industry standards.
- Posted schedule changes online and informed clients directly.
- Monitored airline schedules and posted updates on the airline website.
- Issued personal, business and corporate bookings.
- Developed and implemented promotional strategies to boost airline bookings.
- Consistently offered a high level of customer service.
