Thoraya Ahmed

Odoo Implementation & Technical Support Specialist with 1.5+ years across 50+ ERP projects in Trading, Real Estate, F&B, Manufacturing, Sports, and Services. Skilled in requirements gathering, configuration, data migration, training, and troubleshooting across Sales, Purchase, Inventory, Accounting, HR, and E-commerce. Strong grasp of Odoo's technical architecture (field types, views, models), enabling precise task hand-off to developers.

Odoo Implementation & Technical Support Specialist at Tech Scope (2026-07 – Present)

• Led implementation and ongoing project follow-up/support for Odoo ERP engagements, coordinating clients and internal teams
• Used knowledge of Odoo's field types, views, and models to translate requirements into accurate technical tasks for developers
• Provided functional/technical support across Sales, Purchase, Inventory, Accounting, and HR, resolving issues with the dev team

Odoo Implementation & Technical Support Specialist at Global Solutions (Gold Partner) (2025-05 – 2026-06)

• Supported 40+ clients via ticketing system, resolving complex issues while maintaining 95%+ satisfaction
• Ran gap assessments and configured Odoo solutions across Sales, Purchase, Inventory, Accounting, E-commerce, and HR
• Implemented workflow automation, scheduled actions, and integrations (WhatsApp, Zatca)
• Supported full project lifecycle: requirements, configuration, data migration, UAT, go-live, and post-go-live support
• Delivered training and documentation for user adoption; diagnosed and resolved system errors and module conflicts

Odoo Implementation Specialist at Arabian Links (2025-01 – 2025-04)

• Worked across Sales, Purchase, Inventory, HR, and Accounting modules on live implementation projects
• Took part in requirement-gathering sessions and process mapping workshops; conducted gap analysis
• Supported client training delivery and user documentation

Bachelor of Social Work in Social Work – Helwan University (2024)