Toka Islam

Motivated and detail-oriented financial accounting graduate passionate about pursuing a professional career in accounting. Although I have not yet gained formal experience in the accounting field, I bring strong analytical thinking, data management, and problem-solving abilities developed through my experience in customer service, sales, business operations, and AI evaluation. Eager to learn, grow, and apply accounting principles to contribute effectively to a team while continuously expanding my technical and financial expertise.

AI Data Evaluator at Outlier (2026-05 – Present)

• Evaluated and reviewed AI-generated responses for quality, accuracy, factuality, instruction-following, and overall helpfulness.
• Identified errors and provided feedback to improve AI model performance.
• Applied critical thinking and analytical skills to assess complex tasks and ensure adherence to project guidelines.
• Contributed to the continuous improvement of generative AI systems through data annotation and evaluation.

Sales Representative at Alorica (2025-09 – 2025-11)

• Served US-based clients for the QVC account, delivering exceptional customer support and achieving performance targets.
• Applied upselling and cross-selling techniques by recommending additional products based on customer needs during purchases.
• Assisted customers with product selection, orders, and inquiries while maintaining a high level of customer satisfaction.

Customer Service Rep at Concentrix (2024-09 – 2025-09)

• Delivered outstanding customer service to clients across various European countries and resolved customer inquiries with a high level of satisfaction.

Copywriter at Qamar Astronomical Magazine (2020-09 – 2024-05)

• Conducted extensive research and authored educational articles on the solar system and its planets.

General Partner at Home-Based Business (2020-08 – 2022-02)

• Managed operations, marketing activities, and financial inflow/outflow for a home-based business.

Supervisor at El-Kharsa Charity Organization (2021-07 – 2021-11)

• Coordinated statistical work, data collection, analysis, and aid distribution.

Bachelor's in Financial Accounting – Cairo University (2020-10 – 2024)