Toqa Ramadan

Results-driven healthcare professional with 8+ years of experience across healthcare operations, quality improvement, patient safety, clinical governance, and Infection Prevention & Control within hospital settings. Currently serving as an Infection Control Supervisor in a 300-bed tertiary hospital, leading departmental operations, multidisciplinary initiatives, KPI monitoring, process improvement, risk management, and executive reporting. Experienced in coordinating cross-functional teams, developing operational workflows, monitoring performance, and driving quality improvement initiatives.

Currently pursuing an MBA in Healthcare Management, with a strong interest in healthcare operations, service excellence, and patient-centered care.

Infection Control Supervisor - As-salam International Hospital

(2026-02)

• Lead day-to-day departmental operations, ensuring effective resource coordination, service delivery, and compliance with organizational standards.
• Coordinate multidisciplinary teams across clinical and support departments to improve operational processes, quality, and patient safety.
• Monitor departmental KPIs and prepare executive performance reports to support management decision-making.
• Develop and improve operational workflows, policies, SOPs, and departmental processes.
• Lead quality improvement initiatives, Root Cause Analysis (RCA), CAPA implementation, and organizational risk assessments.
• Coordinate cross-functional projects involving multiple hospital departments and stakeholders.
• Support hospital accreditation readiness and regulatory compliance across JCI, CAP, GAHAR, and Ministry of Health standards.
• Lead outbreak investigations and implement corrective and preventive actions.
• Deliver competency-based education and staff development programs

Senior Infection Control Specialist - As-Salam International Hospital

(2025-02 - 2026-01)

• Led day-to-day departmental operations during a leadership gap, reporting directly to executive management.
• Coordinated operational performance monitoring and quality improvement activities.
• Prepared executive reports and performance analyses to support management decision-making.
• Led Root Cause Analysis and organizational risk assessments.
• Coordinated multidisciplinary teams to improve quality and patient safety.
• Supported organizational accreditation readiness and regulatory compliance.

Infection Control Specialist - As-Salam International Hospital

(2022-01 - 2025-01)

• Supported implementation of hospital-wide quality, patient safety, and infection prevention programs.
• Conducted operational audits and compliance assessments across hospital departments.
• Participated in multidisciplinary quality improvement and process improvement initiatives.
• Monitored performance indicators and prepared analytical reports.
• Delivered staff education and competency assessments

Infection Control Team Leader - Court medical Centre

(2020-04 - 2022-01)

• Supervised daily departmental activities and staff performance.
• Coordinated staff scheduling, training, and competency assessments.
• Conducted quality audits and compliance monitoring.
• Supported operational planning and process improvement initiatives.
• Coordinated with multidisciplinary departments to support effective service delivery.

Dentist - Misr Elgadida Military Hospital

(2018-04 - 2020-03)

• Delivered comprehensive dental care while maintaining infection prevention and patient safety standards.

MBA - Healthcare Management - The Arab Academy for Management, Banking and Financial Sciences

Professional Diploma - Hospital Infection Control - Faculty of Medicine, Ain Shams University (2021 - 2021)

Bachelor's degree - oral and dental medicine - Faculty of Dentistry, Ain shams University (2016 - 2016)