I have amazing social and communication skills.
اطلب عرض سعر بدون التزام
I have been working Various jobs for the past year in search of a career and I think I might have finally found it.
June 2021–March 2021
-Manages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors, and other departments.
-Develops project plans and workflows, managing time, budget, resources, and quality control.
-Analyzes location project risk, and defines mitigation actions of identified risks.
-Assigns, monitors, and measures project team members’ work.
-Manages the team’s compliance with standards, practices, and policies.
-Directs team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients.
-Leads project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc
-Establishes and maintains excellent relationships with contract translators and proofreaders globally
-Continually expands knowledge and education in localization trends and news
-Maintaining a healthy relationship with the clients through healthy communication
Customer Services Representative at Concentrix
-Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
-Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
-Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
-Maintain basic knowledge of client products and/or services
-Prepare complete and accurate work including appropriately notating accounts as required
-Participate in activities designed to improve customer satisfaction and business performance
-Offer additional products and/or services. Track, document and retrieve information in call tracking database
