Uma Atef

I have been working Various jobs for the past year in search of a career and I think I might have finally found it.

Experience

June 2021–March 2021

Job Description

• Manages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors, and other departments.
• Develops project plans and workflows, managing time, budget, resources, and quality control.
• Analyzes location project risk, and defines mitigation actions of identified risks.
• Assigns, monitors, and measures project team members’ work.
• Manages the team’s compliance with standards, practices, and policies.
• Directs team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients.
• Leads project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc
• Establishes and maintains excellent relationships with contract translators and proofreaders globally
• Continually expands knowledge and education in localization trends and news
• Maintaining a healthy relationship with the clients through healthy communication

Customer Services Representative at Concentrix

Oct 2020–Jan 2021

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services. Track, document and retrieve information in call tracking database

• Ain Shams University (2016-2020)
• I was a literature Student in the English Department, Faculty of Arts - GPA (3.5) C+

• Al Farouk Islamic Language School
• Class of 2016