Yasser Mohe

Ambitious, self-motivated, and results-driven Customer Service Specialist with extensive experience in multinational customer operations, hospitality sales, and back-office support. Possesses strong communication skills, multilingual fluency (Arabic, English, Spanish), and creative problem-solving capabilities. Proven ability to work independently or within high-performing teams, handle high-pressure environments, and maintain superior customer satisfaction standards.

Customer Representative Senior Advisor at Concentrix (FIFA Account) (2024-06 – Present)

FIFA Hospitality Sales & Customer Care Agent at Concentrix (FIFA World Cup Hospitality) (2024-09 – Present)

• Provide specialized, high-touch support for Latin American and Spanish-speaking clients worldwide.
• Offer premium hospitality packages including VIP seating, luxury access, and exclusive experiences.
• Manage payment processing, reservation changes, and complex inquiries with empathy and high attention to detail.

Customer Service Associate at Amazon (2023-01 – 2024-01)

• Delivered frontline support for customers, resolving payment issues, processing refunds, and coordinating order replacements.
• Ensured timely delivery tracking and handled diverse customer concerns with high professionalism and empathy.
• Maintained consistently high customer satisfaction (CSAT) scores while adhering strictly to company SLAs.

Back Office Specialist (Uber Account) at Majorel (2021-12 – 2022-12)

• Managed complex rider and driver back-office support, resolving account, payment, and document issues.
• Evaluated trip feedback from riders and drivers to mediate disputes and optimize service quality.
• Identified potential fraud indicators and escalated suspicious activity directly to fraud prevention specialists.

Order Picker & Customer Support at Otlob (2020-05 – 2020-09)

• Accurately picked and packed customer orders according to specific desires and requirements.
• Suggested product upgrades and additional items to meet upselling and revenue targets.

Bachelor in Systems and Management Information – The Higher Institute for Specific Studies (2016-07 – 2020-01)