Yassmin Ashraf

Banking Accountant | Customer Operations | Financial Accuracy

Motivated accounting graduate with banking exposure through CBE and CIB training programs. Experienced in handling financial adjustments, resolving customer billing issues, and maintaining accurate records. Skilled in communication, risk awareness, and financial analysis, eager to contribute to a bank’s financial operations by applying strong numerical accuracy, customer handling experience, and foundational accounting knowledge.

Complaint Handling Specialist - Sutherland Egypt (Alexandria)

JUN 2024-NOV 2025

Processed 150+ monthly billing disputes, performing accurate financial adjustments on the CRM system in compliance with internal policies.

Reviewed customer transactions and claims, investigated discrepancies, and prepared verification reports to ensure accuracy and authorize refunds when applicable.

Communicated with customers to validate claims and ensure service satisfaction.

Maintained detailed case records and ensured 100% documentation accuracy.

Call Center Agent - Sutherland Egypt (Alexandria)

April 2024-JUN 2025

Handled inbound customer calls in English and Arabic from clients of diverse nationalities, efficiently resolving inquiries while maintaining high service standards.

Delivered comprehensive training to Nesting batches on company services and system navigation,

including CRM, ensuring a smooth transition to regular agent roles.

Provided floor support to enhance team performance and maintain consistent service quality.

Accountant - EL Shiekh Logistics Company (Alexandria)

July 2023 - NOV 2024

Maintained daily financial records and categorized expenses accurately according to accounting principles.

Prepared and analyzed weekly financial reports to support management’s budget planning and decisionmaking.

Assisted with basic ledger review and performed account reconciliations to ensure accuracy and compliance.

Reviewed invoices and resolved discrepancies to streamline financial processes.

ALEXANDRIA UNIVERSITY

2019-2023

Bachelor's Degree- Faculty of Business

Accounting Major - English Department

GPA: 3.39 (Very Good)