Youssef Nasser Ali

Supported and maintained 240+ PCs, 3 servers, and company firewall. Installed, configured, and upheld network printers and multifunction devices. Monitored, troubleshot, and performed configuration on managed switches.

IT Support at CQC (2024-05 – 2025-10)

• Supported and maintained 240+ PCs, 3 servers, and company firewall.
• Installed, configured, and upheld network printers and multifunction devices.
• Monitored, troubleshot, and performed configuration on managed switches.
• Assisted with deployment/configuration of Cisco, Huawei, and HP routers, including DHCP, NAT, Wi-Fi, access control, and security hardening.
• Delivered user training on device operation, cybersecurity practices, and safe use of company systems.
• Resolved high-priority network issues to ensure minimum downtime.
• Provided technical support for Oracle ERP, including student course and lab reservation systems, financial dashboards, and system functionality issues.
• Assisted virtual servers, including troubleshooting and routine checks.
• Performed database updates and modifications using Toad to ensure data integrity and operational accuracy.

Instructor at Udacity (Digital Egypt Cubs Initiative) (2024-08 – 2025-08)

• Trained 200+ students in software development fundamentals.
• Achieved an 85% student success rate, with students advancing in technical skills and project completion.
• Helped students in developing problem-solving abilities and understanding IT concepts.

Network & Cybersecurity Instructor at EYOUTH (Digital Egypt Cubs Initiative) (2026-05 – Present)

• Delivered hands-on training in networking and cybersecurity concepts to more than 150 students.
• Taught core topics including network fundamentals, cybersecurity principles, threat detection, and security best practices.
• Guided students through practical labs, real-world scenarios, and troubleshooting exercises to strengthen technical skills.

IT Support at Diagram Construction (2026-01 – Present)

• Provided IT support and technical assistance for more than 170 users across the organization.
• Participated in and supervised the infrastructure upgrade projects to improve network performance, reliability, and security.
• Managed and maintained network and system operations, including troubleshooting hardware, software, and connectivity issues.
• Used VMware ESXi to deploy and manage virtual machines for core IT services.
• Configured and maintained management servers including Active Directory Domain Services, DHCP, and shared file servers.
• Assisted in implementing security best practices and monitoring system performance to ensure business continuity.

Bachelor's Degree in Electrical Engineering (Computer & Control) – Suez Canal University