IT Support at CQC (2024-05 – 2025-10)
- Supported and maintained 240+ PCs, 3 servers, and company firewall.
- Installed, configured, and upheld network printers and multifunction devices.
- Monitored, troubleshot, and performed configuration on managed switches.
- Assisted with deployment/configuration of Cisco, Huawei, and HP routers, including DHCP, NAT, Wi-Fi, access control, and security hardening.
- Delivered user training on device operation, cybersecurity practices, and safe use of company systems.
- Resolved high-priority network issues to ensure minimum downtime.
- Provided technical support for Oracle ERP, including student course and lab reservation systems, financial dashboards, and system functionality issues.
- Assisted virtual servers, including troubleshooting and routine checks.
- Performed database updates and modifications using Toad to ensure data integrity and operational accuracy.
Instructor at Udacity (Digital Egypt Cubs Initiative) (2024-08 – 2025-08)
- Trained 200+ students in software development fundamentals.
- Achieved an 85% student success rate, with students advancing in technical skills and project completion.
- Helped students in developing problem-solving abilities and understanding IT concepts.
Network & Cybersecurity Instructor at EYOUTH (Digital Egypt Cubs Initiative) (2026-05 – Present)
- Delivered hands-on training in networking and cybersecurity concepts to more than 150 students.
- Taught core topics including network fundamentals, cybersecurity principles, threat detection, and security best practices.
- Guided students through practical labs, real-world scenarios, and troubleshooting exercises to strengthen technical skills.
IT Support at Diagram Construction (2026-01 – Present)
- Provided IT support and technical assistance for more than 170 users across the organization.
- Participated in and supervised the infrastructure upgrade projects to improve network performance, reliability, and security.
- Managed and maintained network and system operations, including troubleshooting hardware, software, and connectivity issues.
- Used VMware ESXi to deploy and manage virtual machines for core IT services.
- Configured and maintained management servers including Active Directory Domain Services, DHCP, and shared file servers.
- Assisted in implementing security best practices and monitoring system performance to ensure business continuity.
