Ziad Ahmed

Dynamic and results-driven Customer Service Specialist with over 2 years of experience in appointment setting, high-volume call reception, and CRM software utilization. Proven ability to enhance customer relations, streamline communication, and support sales initiatives through strategic multi-channel engagement. Fluent in English (C1) and Arabic (C2), with strong interpersonal and organizational skills.

Appointment Setter at Inforis (2023-01 – Present)

• Utilized CRM software to efficiently track and follow up on prospects, ensuring seamless communication and increased appointment conversion rates.
• Implemented feedback mechanisms that improved appointment setting strategies, boosting client engagement by 15%.
• Strengthened customer relationships by advising on product and service options tailored to client needs.
• Employed multi-channel communication strategies, including email and social media outreach, to expand client base.
• Monitored and reported appointment outcomes to support accurate sales forecasting.
• Coordinated with outside representatives by setting up appointments with current and prospective customers, enhancing sales pipeline.

Customer Service Representative at Intelcia (2023-01 – 2025-01)

• Delivered exceptional customer service, resolving inquiries and issues promptly, contributing to a 20% increase in customer satisfaction scores.
• Enhanced online customer service protocols, improving brand reputation and visitor satisfaction.
• Implemented customer service procedures that streamlined operations and improved response times.
• Provided dedicated support to passengers and crew, ensuring smooth service delivery.

Bachelor of Arts in Anthropology – Alexandria University (2021-01 – 2025-01)