Ziad Hassan

Detail-oriented AI and quality evaluation professional with experience across AI response evaluation, search and ads quality rating, and transcription quality assurance for global platforms including Appen and Welocalize. Skilled at interpreting detailed guidelines, maintaining consistent judgment across large volumes of tasks, and delivering accurate, well-documented work independently.

Native

Arabic speaker with fluent English, backed by a background in customer-facing roles and a Bachelor's degree in Commerce.

AI Evaluator (Contractor) at Appen (2022-01 – 2025-01)

• Evaluated AI-generated content and model responses against detailed client guidelines to assess accuracy, relevance, and quality.
• Applied consistent judgment across large volumes of evaluation tasks while meeting strict turnaround times.
• Flagged edge cases and inconsistencies to help improve model performance and guideline clarity.

Ads Quality Rater (Contractor) at Welocalize (2022-01 – 2025-01)

• Assessed the relevance, quality, and compliance of online advertisements according to established rating guidelines.
• Delivered consistent, well-documented ratings under project deadlines.
• Contributed feedback that supported continuous improvement of the ad review process.

Transcription Quality Rater (Contractor) (2022-01 – 2025-01)

• Reviewed and rated the accuracy and quality of audio transcriptions against project-specific standards.
• Identified transcription errors and inconsistencies, ensuring high-quality final output.
• Maintained strong attention to detail while working with high volumes of audio content.

Call Centre Agent (2020-01 – 2021-01)

• Handled inbound and outbound customer calls, resolving inquiries and providing accurate information.
• Maintained professionalism and clear communication in a fast-paced, target-driven environment.
• Built strong customer service and problem-solving skills across several companies.

Bachelor's Degree in Commerce – Alexandria University (2020-01)