After Sales Representative - Spanish Market

Do you thrive in managing projects, solving challenges, and keeping customers at the heart of everything you do?

We’re looking for a versatile and customer-focused After Sales Representative to join our team at Timber Cabins. This role goes far beyond traditional after-sales support – you’ll oversee a wide scope of administrative and project management functions, acting as the central link between our customers and internal teams. Strong communication skills, creative problem-solving, and flexibility are key to ensuring that every customer’s journey with us is smooth, efficient, and rewarding.

Responsibilities

• Take ownership of the post-sale customer journey, ensuring projects are delivered smoothly and on time;

  Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.

• Act as the main project coordinator, managing communication between sales, production, logistics, construction, and other departments;

• Keep customers updated on project progress, providing clear and proactive communication;

• Oversee customer inquiries, complaints, and technical issues with a solution-oriented approach;

• Maintain accurate project and customer records in CRM software;

• Drive processimprovements by identifying recurring challenges and suggesting creative solutions;

• Balance multiple projects at once, prioritizing tasks and adapting quickly to changes;

• Manage and investigate claims related to order fulfillment, ensuring swift and fair resolution.

Requirements

• Fluent Spain – your main working language;

• Excellent English language skills (other languages are an advantage);

• Strong organizational and project management skills – ability to coordinate multiple projects from start to finish;

• Ability to work independently and as part of a team;

• Experience inproject management and customer-facing roles, exposure to debt collection is a plus;

• Flexibility and adaptability to manage changing priorities and unexpected challenges;

• Creative and proactive problem-solving mindset with a focus on customer satisfaction;

• Strong organizational, communication and time-management skills;

• Attention to details, accuracy and responsibility;

• Good computerliteracy, experience with CRM and accounting systems is an advantage. xugodme

What's in it for you

• Competitive base salary (€1500 net/month) + performance-based sales bonus system
• Hybrid work setup – Vilnius or Kaunas office or mix of remote
• A supportive team, modern office & all the tools you need to succeed
• A chance to grow, implement ideas & be part of an expanding company

Salary

1500 €/mon. net

+ Performance-based sales bonus system