B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries.
This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.
Ensure high levels of customer satisfaction through quality service • Act as the main point of contact for operational and service-related topics Perform order entry in SAP (ERP system) • Data & Reporting • Prepare and maintain customer order databases • Analyze data and performance indicators to support decision-making • Provide reporting on key KPIs and service levels • Ensure accuracy and consistency of customer data Collaborate with Sales teams to support dealer performance and satisfaction • Fluent English and German (mandatory) • Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) • Knowledge of SAP, Salesforce and Excel • Strong data orientation and analytical skills • Strong customer service mindset • Apply now and join our Customer Success team in Europe
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