Client Support Specilaist

Your MissionСustomer support

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

• shift schedule 2/2Transaction monitoringMonitoring of providers activity and malfunctionLimit monitoringAlerting at the launch of new merchants and new solutionsAllocating when providers are down and calculating potential lossesDisabling of methods/acquirers upon request of colleaguesPerforming refunds at the request of the merchant and colleaguesRequesting user documentsWhat Makes You a Great FitExceptional verbal and written communication skillsStrong analytical and problem-solving abilitiesAbility to think on your feet and provide effective solutions under pressureHigh sense of responsibilityGood level of English and Russian languagesPrevious experience in customer support, client services, or a related role would be a plusPrevious fintech experience is an advantageWhy You'll Love It HereMeaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!Career Development: we’re young, very ambitious, and serious about growth.

If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.Remote Work: full flexibility to work remotely from wherever you do your best work.Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.Coworking Support: dedicated budget for a productive workspace beyond home.Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. xugodme Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: