Community Support Specialist (Ceuta)

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

You will join a world‑class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails. Develop an in‑depth understanding of our game features, events, and player activities to deliver knowledgeable responses.

Troubleshoot player issues and work closely with internal teams to resolve game-related problems. Maintain detailed documentation of player interactions and issues using our CRM. Assist with onboarding new players, helping them learn the game and ensuring they understand our features.

Collaborate with other teams to provide promotional offers and inform players about new game features and events. Develop guidelines and procedures for future support team members. Minimum 4 years of experience in a customer support role, ideally in iGaming.

Alternatively, similar experience in Quality Assurance in iGaming. Past experience in KYC, and working with payments processors. Exceptional verbal and written communication skills in English. Proficiency with CRM tools and experience documenting interactions.

Experience working in remote settings and self‑driven to work independently. Spanish, Chinese) is a plus.

Experience with analytics or proficiency in Excel is preferred. Home office budget – craft a top‑notch environment to create wonders from. No physical office – work from anywhere you want to. We are an equal‑opportunity employer and value diversity at our company.