We’re Fever, the world’s leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We’ve teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Meet the Team The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever.
We craft targeted communications, special offers, and data‑driven insights to strengthen loyalty and improve every interaction. Support the development and execution of Fever’s CRM strategy across multiple channels, with a particular focus on email, push notifications, and in‑app messaging. Manage the activation of customer data to deliver personalized, relevant, and engaging communications throughout the customer lifecycle.
Continuously optimize multi‑channel communication plans and retention strategies to improve engagement, customer experience, and revenue generation. Work closely with the CRM Manager to define customer lifecycle stages, communication frameworks, and contact strategies across all touchpoints. Help identify and develop key customer segments to improve targeting, personalization, and overall CRM effectiveness.
Build, execute, and optimize automated CRM journeys and lifecycle campaigns. Conduct A/B tests and implement learnings to improve campaign performance and customer engagement. Analyze customer behavior, transactional, demographic, and lifestyle data to generate actionable insights and marketing recommendations.
Own weekly and monthly CRM reporting, performance analysis, and ad hoc deep dives. Collaborate with Marketing, Product, Data, and other cross‑functional teams to ensure a seamless customer experience across channels. Stay up to date with CRM best practices, emerging technologies, and industry trends to continuously improve performance and processes.
This position will be hybrid and based in Madrid. 2–3+ years of experience in CRM, Digital Marketing, Lifecycle Marketing, or a related field. ~ Experience working in mobile and web environments. ~ Hands‑on experience with Salesforce Marketing Cloud. ~ Experience using ESP platforms such as Mailchimp, SendGrid, or similar tools. ~ Proficiency in HTML. ~ Strong copywriting skills and ability to adapt messaging to different audiences and channels. ~ Experience developing and optimizing CRM flows that drive customer engagement and revenue. ~ Analytical and data‑driven mindset, with the ability to translate data into actionable insights. ~ Experience with A/B testing methodologies and dynamic content/templates. ~ Able to prioritize effectively and manage multiple projects in a fast‑paced environment. ~ Fluent in English and German. Opportunity to have a real impact in a high‑growth global category leader ~Home office friendly and flexible schedule ~ Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee ~ English and Spanish Lessons ~ We have free food, drink and fruit at the office! ~ If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice #
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