You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese
You have 1+ years of experience in a customer-facing role.
Experience in the travel tech industry is a strong plus
You enjoy helping people, explaining things clearly, and making complex topics easy to understand
You are curious, proactive, and comfortable asking for support and feedback
You are empathetic, customer-oriented, and able to adapt your communication style to different people
You are organized, reliable, and motivated to learn and grow in a team environment
You are proficient in Excel;
experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus
What the job involves
As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz
You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one
This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption
You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience
Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning
Train and support hoteliers in a practical and engaging way, helping them become autonomous users
Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention
Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions
Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience
Share customer feedback and ideas with the team to continuously improve how we onboard new clients
Benefits
Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Amenitiz