Customer Success Manager (CSM)

NetMedia International, European leader in Media Publishing with 120+ employees worldwide, is expanding which is why we’re looking for our new Customer Success Manager for UK region. Become an expert in digital marketing and educate customers on the use and benefits of our services Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes ability to translate customer needs into achievable goals and operate well in a data driven environment Strong abilities in program and project management, balancing critical delivery tasks Experience working with enterprise customers in Account Management, Customer Success, Consulting or similar, preferably in B2B/Media Excellent English skills