Intellyse is a Swiss startup (ETH & HSG spin-off) using GenAI to audit and control freight invoices — road, ocean, air — for the companies that pay them. We turn freight data into recurring savings for shippers, and support clients on procurement and spend optimisation decisions. We’re past 10 paying clients and growing fast.
How we create value
- Recover overcharges through credit notes.
- Identify uncontracted spend and cover it with rate-card rates to create recurring savings.
- Optimise currency exchange rates.
- Prevent leakage through optimal carrier allocation.
We’re hiring our first Client Success Manager to own the client relationship end-to-end: onboard them, run the project, and make sure they see — and feel — the ROI.
Responsibilities
- Own onboarding and implementation for new clients: set the plan, gather the data and requirements, coordinate our engineers, and get them live fast.
- Be the primary point of contact through adoption, expansion and renewal.
- Manage each client set-up in our project management tool (Linear) on a daily-to-weekly basis.
- Report client sentiment, challenges and progress to the CEO weekly.
- Define each client’s monthly targets together with the CEO, and report on them proactively by month-end.
- Lead the weekly client check-ins, and join the monthly and quarterly business reviews with our clients.
- Tie our findings to real savings the client can point to.
- Spot expansion opportunities and secure renewals.
- Be the voice of the client internally to shape product and process.
Who you are
- 1–2 years full‑time at a top‑tier strategy consultancy (BCG, McKinsey, Bain or similar) — internship roles do not count.
- Supply chain / logistics consulting is a strong bonus.
- Sharp, structured, and comfortable owning ambiguity in a startup.
- Strong with data and able to turn it into a clear, convincing client story.
- Commercial instinct — you see expansion and you go get it.
- You like talking with clients.
- You’re comfortable managing many stakeholders.
- Our clients are multinational enterprises with 2,000–50,000 employees; your contacts range from freight and transport managers and specialists up to Head of SCM, CPO and, in some cases, CFO.
- C‑level contact is always led or supported by Intellyse’s CEO.
- You’re analytical and proactive — you use the Intellyse product and data to discover savings and optimisation opportunities for clients.
- You’re hard‑working and happy to put in extra hours to maximise your bonus.
- You’re open to travel at least across Europe if needed.
- Our product users are in France, Switzerland, Germany, Spain, Poland and the USA.
- English fluent (required); German a plus.
Skills
- Excellent written and verbal communication — you build trust with senior stakeholders.
- Strong problem‑solving and analytical skills; very comfortable working with data.
- Able to navigate difficult conversations and negotiate to outcomes that work for both sides.
- Highly organised — you manage many accounts and competing priorities without dropping the ball.
- Comfortable with CRM, project‑management (Linear) and data/BI tools.
