Regional Solution Design Manager (EMEA)
Location: Netherlands | Reports to: EVP Sales Enablement- EMEA
Company: Step into a role where your strategy shapes global impact. With a integral footprint across 170+ countries, we’re not just leading the CX industry—we’re transforming it.
We are seeking a Regional Solutions Design Manager- EMEA to play a pivotal role in shaping complex, large-scale client solutions across CX, Digital Transformation, AI, and outsourcing environments.
Responsibilities
- Engage directly with senior stakeholders and architect innovative solutions that drive measurable business outcomes for leading brands.
- Partner closely with Sales, Pre‑Sales, Operations, Digital Transformation, and SMEs across the business to design innovative, scalable, and commercially viable solutions.
- Own the integrity of end‑to‑end solutions – ensuring they are technically sound, operationally deliverable, financially aligned and strategically differentiated.
- Lead the end‑to‑end design of complex bids, RFPs, and transformation opportunities.
- Design integrated solutions combining input from various SME’s such as vertical, horizontal, operations, digital transformation, AI, automation, implementation, support departments.
- Act as the solution design authority, ensuring all proposals adhere to TP standards.
Qualifications
- 8+ years’ experience in solution design, bid leadership, or transformation within BPO/Outsourcing, digital, or technology‑enabled services.
- Strong understanding of Digital Transformation, AI/Automation, analytics, CX platforms.
- Strong commercial acumen with the ability to balance innovation, scalability, and financial viability.
This is an opportunity to shape high‑impact, transformational client solutions at a global scale – working at the intersection of business, technology, AI, and customer experience. You’ll be part of a collaborative, forward‑thinking environment where innovation, strategic thinking, and commercial impact are at the core of everything we do.
