DevOps Developer

Site Reliability Engineer / DevOps

Role Overview

We are seeking a highly motivated Site Reliability Engineer (SRE) / DevOps professional to join our team. As an interactive agency serving clients around the globe, our SRE team is critical to maintaining high availability and performance worldwide. We operate on a "follow the sun"

model, leveraging our global team to ensure 24/7 coverage and rapid response.

The ideal candidate is proactive and thrives in a fast-paced, globally focused environment,

possessing a dual focus: rapid, effective incident response during critical events and proactive development/automation when systems are operating normally.

Responsibilities

● Incident Response & Resolution: Act as a first responder to production incidents,

swiftly diagnosing, troubleshooting, and resolving issues to minimize downtime and service disruption. Participate in a global, rotating on-call schedule as part of the "follow the sun" team structure.

● Post-Incident Analysis: Conduct thorough root cause analyses (RCAs) of incidents,

implement permanent fixes, and integrate lessons learned into the development process to prevent recurrence.

● System Automation: Design, implement, and maintain automation tools and frameworks to streamline operational tasks, infrastructure provisioning, and continuous deployment pipelines (CI/CD).

● Infrastructure Management: Manage and maintain our cloud infrastructure (AWS)

using Infrastructure as Code (IaC) tools (Terraform) to ensure consistency, reliability, and security for global services.

● Monitoring and Alerting: Develop and refine comprehensive monitoring, logging, and alerting strategies (e.g., using Datadog) to provide deep visibility into system health and predict potential issues across all client regions.

● System Reliability & Performance: Collaborate with development teams to optimize system performance and efficiency.

● Collaboration: Work closely with engineering teams across different time zones to define reliability requirements, perform code reviews focusing on operational aspects,

and drive a culture of reliability and shared ownership.

Qualifications

● Proven experience as a DevOps Engineer, SRE, or similar role.

● Strong practical experience with AWS cloud services.

● Expertise in Infrastructure as Code (IaC), particularly Terraform.