Director Of Service Operations (m/w/d)

Core Responsibilities: 1. After-sales Service Strategy Development: Develop after-sales service strategies tailored to European market characteristics, establishing service standards that meet or exceed local customer expectations while ensuring operational efficiency. 2.

Service Network Development and Management: Expand and manage a network of authorized service centers and partners across European markets, establishing service level agreements (SLAs) and monitoring performance metrics. 3.

Technical Training and Capability Building: Design and implement training programs for service personnel to ensure consistent quality in after-sales service delivery. 4.

Spare Parts Planning and Logistics Management: Coordinate spare parts supply chain operations (including central warehouse), optimizing inventory levels to ensure parts availability while minimizing working capital requirements. 5.

Customer Experience Optimization: Establish customer feedback mechanisms, analyze service satisfaction data, and drive improvement initiatives to enhance overall customer experience. Job Requirements — Spain: 1.

Education: Bachelor's degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields; technical certifications advantageous. 2.

Work Experience: Minimum 5 years' experience in automotive after-sales service or customer service operations, with at least 3 years in Spain markets.

Experience with new energy vehicle service operations preferred. 3.

Language Proficiency: Fluent English as working language; fluent Spanish (essential). 4.

Technical Knowledge: In-depth understanding of automotive systems, particularly electric vehicle technology, battery management systems, and intelligent cockpit features. 5.

Regulatory Knowledge: Familiarity with European automotive regulations, warranty laws, consumer protection standards, and environmental requirements. 6.

Additional Requirements: Strong problem-solving skills with ability to diagnose technical issues.

Experience in service network development and partner management. Data-driven approach to service operations optimization. Customer-centric mindset with commitment to service excellence.

• Willingness to business travel.