Servigistics is a business unit that optimizes inventory to ensure the right part in the right place at the right time for the right price. In today’s smart, connected world customers demand more from the products they own, operate or use; they want outcomes and experiences, and when service is required, the best service experience will suffice. As part of the EMEA Solutions Implementation team, you will help customers adopt best practices in Service Parts Management (SPM) and Service Parts Pricing (SPP) and design solutions that enable their implementation.
Your Impact You will act as a Program Manager for Servigistics implementation projects, focusing primarily on SPM. You will be responsible for customer satisfaction with the project and the deliverables, cost, schedule, quality and risk management over the full life‑cycle engagement. You will ensure quality project execution in accordance with services agreements, statements of work, and PTC implementation guidelines.
You will plan and manage a program and projects within a pre‑defined budget and ensure success by delivering a solution that meets the customer’s requirements for functionality, cost and schedule. Day‑To‑Day You will build and maintain the project plans for multiple projects or tracks. You will lead the PTC project implementation team toward the project objectives.
You will monitor project progress in terms of scope, schedule and budget. You will keep the relevant internal systems updated to accurately reflect the situation of the projects. You will create, update and present project status documents.
You may be required to travel to customer locations for on‑site projects. Your Skills and Knowledge Bachelor’s or Master’s degree in engineering, informatics, business management or supply chain domains. Relevant supply chain experience.
Proven ability to manage complex IT implementation projects, preferably as a supplier. Having an ownership mindset is a must. Excellent written and oral communication skills in English. Written and oral communication skills in German is a plus.
Knowledge of Service Parts Management IT solutions and Service Supply Chains is a plus.
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