What you will do in this role
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor. .
Concentrix is a great match if you:
- Are bilingual or proficient in German with advanced English level
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers' needs
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
What's in it for you .
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week fixed term contract: Monday to Friday 09:00 - 18:00
- Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
- Great opportunity to work in our Barcelona office
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.
If this sounds like the next step in your career, we'd love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1741795
Concentrix Spain