Drives Field Service Engineer : Take your next career step at ABB with a general team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. In this role, you will execute onsite service work - commissioning, diagnostics, repairs, preventive maintenance, upgrades and retrofits - and remote technical support according to work instructions and in accordance with ABB processes, standards and safety guidelines.
You will deliver excellent customer service by meeting customers' needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio. Reporting to the Service Operations Manager, you will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.
Responsibilities Performing onsite service tasks such as commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc. Reporting work done (technical report, material used, timesheet and travel expenses) in a timely manner and following up when needed. Making suggestions for product, quality and customer service improvements, and discussing them with the team.
Frequent domestic travelling will be required, as the role will require hands‐on support at customer sites. Very punctual international travelling might also be required for training purposes or special customers / projects. Based on a specific and pre‐fixed schedule, availability to be on‐duty to provide 24/7 remote technical support for contract customers, including weekends and public holidays; if remote support is not conclusive, a site intervention might be organized within agreed response time (usually 24h).
Background Electrical/Electronic engineering degree or Professional Module (FP2). Proven experience in technical remote support using digital tools. Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain. Fluent in Spanish and good command of English, both written and spoken.
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