Growth & Revenue Lead (Lugo)

Overview

FrontDesk Master is a PMS built for hostels and independent accommodation providers. We are a small company with real customers, a strong product, and a clear opportunity to grow in the hostel segment.

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Opportunity

We are looking for a hands‑on Commercial Lead to take ownership of growth. This is a small‑CRO role for someone ready to step up in their career, take responsibility, and prove they can build and lead a full commercial engine.

Mission

Your mission is to scale FrontDesk Master in the hostel segment by building a repeatable revenue engine that can gradually accelerate growth, expand the customer base, improve retention, and strengthen customer success.

Your Responsibilities

• Own growth across sales, marketing, customer success, retention, and revenue performance.
• Manage and coach a small sales and customer success team in Europe and LATAM.
• Own pipeline generation, sales process, forecasting, and new revenue growth.
• Oversee customer success, onboarding quality, retention, churn reduction, and expansion opportunities.
• Sell directly into important opportunities when needed.
• Run marketing activities that generate qualified demand.
• Manage the commercial budget and ensure spend turns into pipeline and revenue.
• Improve CRM discipline, follow‑up, demos, conversion, onboarding handoff, and customer communication.
• Create clear messaging for the hostel segment.
• Work with Product to share customer feedback, objections, feature gaps, churn reasons, expansion opportunities, and market needs.
• Help hire, train, and scale the commercial team as the company grows.

Requirements / Background

We need someone who already understands hotel tech. PMS experience is strongly preferred. Hostel experience is a major advantage. Without knowledge of hotel tech, PMS, and ideally hostels, this role will be very difficult.

Suitable candidates might be

• Sales Manager in hospitality tech
• Growth Manager in B2B SaaS
• Commercial Manager
• Revenue Lead
• Regional Sales Manager
• Customer Success / Sales leader ready for broader ownership
• Strong Account Executive or Sales Team Lead ready to step into leadership

What We Need From You

• Hungry for ownership.
• Commercially sharp.
• Hands‑on and practical.
• Comfortable managing a small international sales team.
• Strong in customer success, retention, and customer relationships.
• Able to sell directly.
• Able to manage and run simple, effective marketing activities.
• Comfortable managing a budget.
• Strong with sales process, CRM, pipeline, demos, conversion, onboarding, and retention.
• Good at turning market feedback into product input.
• Ready to work with limited resources and build from where we are today.

Success Metrics

Success is creating a commercial engine that can scale: more qualified hostel opportunities, stronger sales discipline, better conversion, practical marketing campaigns, reliable pipeline visibility, better onboarding, stronger retention, lower churn, useful product feedback, and steady growth in new hostel customers.

Why Join

This is a chance to step into real ownership. You will not be one of many people in a large department. You will be the person responsible for growth.

Compensation

Compensation will include a base salary and performance‑based upside. For the right candidate, an ESOP / stock option package may be possible.