Role
IT Change Analyst
Skills: PRE Environment, Change Management, ITIL Service Management, Incident.
Location: Madrid Spain (Remote). Type: Permanent. Language Requirement: English and Spanish (C1/C2).
We are at Coforge hiring for an IT Change Analyst with experience in PRE Environment, Change Management, ITIL Service Management, and Incident.
Responsibilities
- Coordinating and governing changes, deployments, and testing activities across PRE environments to ensure operational stability and minimise disruption.
- Facilitating daily PRE - Change Advisory Boards (CABs), including reviewing, assessing, approving, scheduling, and tracking changes and high‑impact testing activities.
- Maintaining integrated PRE change, deployment, and testing schedules across project and BAU activities.
- Managing deployments and operational activities across multiple technologies including JAVA, AWS Cloud, Mainframe, middleware, and distributed platforms.
- Supporting operational readiness through daily PRE health checks, governance reporting, and environment status communications.
- Performing technical analysis of deployment or environment issues and coordinating resolution activities with support and engineering teams.
- Ensuring high‑impact changes and disruptive tests are appropriately risk‑assessed, communicated, and executed within approved governance windows.
- Supporting governance and control of PRE data ingestion activities from PRO and MIG environments, ensuring compliance with data quality, masking, confidentiality, and operational stability requirements.
- Co‑ordinating with Incident Management, Monitoring, Environment Support, and project delivery teams to minimise operational risk during changes and deployments.
- Verifying, validating, and maintaining implementation, rollback, contingency, and recovery plans for major changes.
- Conducting post‑implementation reviews and contributing to root‑cause analysis and continuous improvement activities.
- Managing stakeholder relationships across internal technology teams, suppliers, programme teams, and operational governance forums.
- Supporting operational policy enforcement, deployment standards, and PRE governance controls.
- Co‑ordinating Pre Production Performance tests on behalf of the certification office.
- +5 years' experience as IT Change Analyst.
Experience and Qualifications
- Experience within Technical Change Management, Environment Management, Release Management, or IT Operations governance roles.
- Experience coordinating software deployments and infrastructure changes across multiple technologies and platforms.
- Previous experience working within an ITIL Service Management environment with strong understanding of Change, Incident, Problem, and Environment Management processes.
- Experience facilitating governance forums such as CABs, operational reviews, or deployment planning meetings.
- Strong understanding of operational risk, change governance, and deployment best practices within enterprise environments.
- Ability to coordinate technical teams and stakeholders across complex delivery and operational landscapes.
- Strong analytical, organisational, and problem‑solving skills with excellent attention to detail.
- Excellent written and verbal communication skills with experience managing stakeholder communications at multiple levels.
- Proven understanding of multi‑platform systems architecture (Ansible, WebSphere, Tomcat, AWS Cloud & Android / iOS).
- ITIL Certification or equivalent Prince2 Certification or equivalent.
- Experience in scripting languages.
