IT Data Developer

• Provide 1st Line IT Service Desk Support
• Troubleshoot IT-related issues and service requests
• Log, classify, track, and resolve incidents
• Monitor ticket queues and ensure SLA compliance
• Assign and coordinate tickets with relevant support teams
• Maintain incident records and customer satisfaction

Required Skills

• Experience in Technical Service Desk / IT Support
• Hands-on experience with ServiceNow
• Strong customer service and communication skills
• Ability to troubleshoot application and technical issues
• Experience managing multiple priorities and tickets
• Knowledge of Service Desk processes and procedures
• Strong team collaboration and stakeholder communication skills.