IT Support Engineer (3-day per week)

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles.

Provide

Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote) Support Windows 10/11, macOS, and mobile platforms (iOS, Android) Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) Administer Active Directory, Azure AD, and user lifecycle management Perform device provisioning using tools like Intune / Autopilot / SCCM Support VPN, remote access, and hybrid work environments Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.) Assist in IT projects, rollouts, and system upgrades Windows 10/11 troubleshooting, performance tuning, registry, policies macOS basic support and device troubleshooting Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange Online Azure AD (Entra ID): users, groups, MFA, SSO, conditional access Microsoft Intune: MDM/MAM, compliance policies, app deployment SCCM/MECM: imaging, patching, software deployment Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting Remote tools: VDI: Citrix Workspace, VMware Horizon PowerShell basics: automation and troubleshooting Log analysis: Event Viewer, system and performance logs ServiceNow, Jira, Remedy Backup & recovery: user data and endpoints Basic server exposure: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).