Position Information
Location: Spain – Barcelona |
Job-ID: |
Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain we run a Global Service Desk. We tailor IT related knowledge and services, assisting every employee and business partner of our customers as an individual by finding practical solutions to their IT problems.
About the Role
We are looking for a Portuguese‑speaking First Line Analyst, fluent in French and English, to join our team at Computacenter Spain. The main responsibilities of this role will be to work together with members of other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your future tasks will be
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved to the competent teams
- Maintaining and improving customer satisfaction level
- Communication with your direct team members and different departments
What do we offer you?
- Full‑time jobs (39 hrs./week) in standard office hours, Monday to Saturday
- You will work 4 days a week
- Shift: Rotation shift / 6am to 11pm
- Quarterly bonus
- Entry salary aligned with market standards
- Permanent contract
- Benefits: Sodexo Restaurante Pass and Private health insurance that includes basic dental care
- Access to VIP District: gym discounts, restaurants, car wash, etc
- Fully paid training from the beginning
- Career development and leadership programs opportunities
- Use and improve your language knowledge by being part of an international team and by attending free language classes (Spanish, French and English)
- Fast recruitment process
- Informal dress code
- Parking for bicycles
- Good kitchen facilities with free hot drinks
Benefits to the Candidate
- You are fluent in Portuguese, French and English.
- You are interested in learning about IT.
- You have logical thinking and enjoy helping other people to solve issues.
- You have outstanding communication skills and a customer‑focused mindset.
- You can multitask.
- You enjoy working in a team.
- You respect the time schedule and are punctual.
About us
Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who accompany our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.
At our service desk locations you can expect a dynamic, international and informal work environment with versatile work schedules and various offers for professional and personal development. Our informal atmosphere and strong feeling of belonging makes you feel like being part of a great community.
Interesting in joining a company with a strong sense of community?
