Are you passionate about the automotive world and committed to delivering exceptional customer experiences?
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At Foundever, we are expanding our teams in Madrid to support an exclusive luxury automotive project, offering long‐term stability and career growth within a global, people‐centric company.
This opportunity is ideal for customer service professionals who enjoy working with high‐end brands in a dynamic and quality‐driven environment.
Location: Madrid, Spain
Work model: Hybrid
Working hours: Full‐time – 39 hours per week
Contract: Permanent contract
Salary: €22,000 – €23,000 gross per year (language bonus included)
Start date: 20 July 2026
Initial training: Fully paid, on‐site in Madrid
Your role
- Provide multi‐channel customer support aligned with luxury brand standards
- Manage customer inquiries, requests, and incidents efficiently
- Deliver a premium customer experience across all interactions
- Act as a brand ambassador, ensuring quality, accuracy, and professionalism
What we offer
- Permanent, full‐time contract
- Rotating schedule from Monday to Friday between 07:50 and 20:00
- Gross annual salary starting at €22,100, including language bonus
- Additional availability bonus of up to €400 gross per month for weekend coverage outside regular working hours
- Fully paid initial training (3 weeks), Monday to Friday from 09:00 to 18:00
- Hybrid work model according to project guidelines
- A stable role within a global company focused on people development and employee experience
What we are looking for
- Native or bilingual Spanish
- Advanced English level (minimum C1)
- Previous experience in customer service
- Strong customer orientation and digital skills
- Interest in the luxury automotive sector
- Portuguese language skills are a plus
- Legal eligibility to work in Spain
At Foundever, we invest in your professional and personal growth through a holistic well‐being approach covering physical health, work‐life balance, and social impact.
Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening. xugodme
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
Foundever